Autonomous IT service management Senju/ASM | Senju Family is Your System Management Tool

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Senju/ASMAutonomous IT service management

At the operation site, various information such as messages from the system, requests from users, operation histories of operation staff, and requests to external vendors are collected. The new product Senju / ASM will turn this vast amount of information into knowledge and realize autonomous operation utilizing AI. In addition, the service desk, advanced message filtering, dashboard, etc. will realize the operation processes required by ITIL and ISO 20000 (ITSMS), as well as work efficiency and operational quality improvement.

By collecting information from systems and users, and analyzing the degree of matching of characteristic words and the correlation with events before and after using machine learning, we will make recommendations for failure handling and knowledge of operational know-how.